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<h1>JobTread Software</h1><h1>Accounting Support Specialist</h1><p><br></p><p>Full Time</p><p>On Location in Dallas, Texas</p><p>Base Salary + $15K Bonus potential</p><p><br></p><h2 style="margin: 0px; font-size: 30px; color: rgb(36, 39, 53);"><span style="font-size: 16px;">Job Summary</span></h2><p style="margin: 0px 0px 30px;">JobTread is seeking a skilled, customer-focused accounting professional to join our Support team as an Accounting Support Specialist. In this role, you'll serve as the go-to resource for accounting and QuickBooks-related questions from our customers, especially related to the JobTread + QuickBooks Online integration.</p><p style="margin: 0px 0px 30px; color: rgb(36, 39, 53);">Beyond 1:1 support, you'll help educate and train the customers by creating knowledge-based content, short videos, and internal training resources.</p><p style="margin: 0px 0px 30px;">This is an ideal role for someone who can solve problems, communicate clearly with accountants and non-accountants, and is excited to partner with our Product, Customer Success, and Support teams to improve the customer experience.</p><h2 style="margin: 0px; font-size: 30px;"><span style="font-size: 16px;">Responsibilities</span></h2><ul><li>Handle support cases related to JobTread's accounting and job costing-related workflows as well as the JobTread + QuickBooks Online integration</li><li>Diagnose issues by reviewing customer configuration, mapping, sync behavior, and workflow setup; identify root causes and provide clear next steps.</li><li>Support customers with accounting-related use cases (e.g., payments, deposits, change orders, cost tracking, job profitability, reconciliation-friendly workflows).</li><li>Translate accounting concepts into practical guidance for construction business owners with varying levels of bookkeeping knowledge.</li><li>Host recurring virtual "office hours" with customers to help answer common questions.</li><li>Create and maintain high-quality help-desk articles, troubleshooting guides, and short instructional videos related to accounting workflows and the QuickBooks integration.</li><li>Monitor and update the accounting-related knowledge base to keep content accurate, current, and easy to understand.</li><li>Provide internal training and documentation to help better handle accounting-related questions as they arise.</li></ul><h2 style="margin: 0px; font-size: 30px;"><span style="font-size: 16px;">Ideal Candidate Traits</span></h2><ul><li>Bachelor's degree in Accounting (preferred)</li><li>Prior experience supporting construction companies (in-house or as a service provider).</li><li>Advanced working knowledge of QuickBooks Online, including setup, troubleshooting, and best-practices.</li><li>QuickBooks ProAdvisor, bookkeeping certifications, or equivalent credentials are a plus.</li><li>Comfort explaining accounting concepts in a clear, easy-to-understand manner.</li><li>Training/content creation experience (help articles, videos, webinars, etc).</li><li>Software experience, especially supporting an integration or workflow-heavy product.</li><li>Strong written communication skills with ability to turn repeat questions into clear documentation customers can follow.</li><li>Organized, efficient, and ability to manage multiple cases and priorities at once.</li><li>Proactive problem-solver with a strong ownership mentality.</li><li>Comfortable in a fast-paced, collaborative environment and adaptable to shifting priorities.</li></ul><h2 style="margin: 0px; font-size: 30px;"><span style="font-size: 16px;">Perks</span></h2><ul><li>Join a small, growing team as an early team member.</li><li>Upward career mobility at a high-growth startup.</li><li>Make an impact and advance your career development.</li><li>Opportunity to become an innovator and solve real-world problems for construction.</li><li>Creative and entrepreneurial working environment</li><li>Work every day with successful, smart, and highly motivated people.</li><li>Electronic standing/sitting desks with top of the line secondary monitors.</li><li>Weekly Team Lunch, Happy Hours, and other team events.</li><li>Casual dress code.</li><li>Flexible schedule.</li></ul><h2 style="margin: 0px; font-size: 30px;"><span style="font-size: 16px;">Benefits</span></h2><ul><li>Dental, health, and vision insurance</li><li>Paid training</li><li>401k plan + matching</li><li>Vacation and other Paid Time Off</li><li>Free access to an onsite workout facility</li></ul><h2 style="margin: 0px; font-size: 30px;"><span style="font-size: 16px;">About JobTread</span></h2><p style="margin: 0px 0px 30px; color: rgb(36, 39, 53);">JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.</p><p style="margin: 0px 0px 30px; color: rgb(36, 39, 53);">Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.</p><p style="margin: 0px 0px 30px; color: rgb(36, 39, 53);">JobTread's mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 &amp; Coit Rd.</p><p style="margin: 0px 0px 30px; color: rgb(36, 39, 53);">JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

Accounting Support Specialist

Do you have experience with construction accounting or job costing?

How many years of accounting or bookkeeping experience do you have?

Are you comfortable explaining accounting concepts to non-accountants (customers or clients)?

Are you able to work full-time onsite in Dallas, TX?

How much experience do you have using QuickBooks Online?

Accounting Support Specialist

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